Privacy Policy

This Privacy Policy explains how [Company Name] collects, uses, stores and protects your personal information when you use our website, place an order, contact us or interact with our services.

Please read this policy carefully. By using our website or placing an order with us, you acknowledge that your personal information will be handled as described below.

1. Who We Are

This website is operated by [Company Name].

Company Name: [Company Name]
Company Number: [Company Number, if applicable]
Registered Address: [Registered Address]
Email: [Email Address]
Telephone: [Telephone Number]

For the purpose of UK data protection laws, [Company Name] is the data controller responsible for the personal information we collect and process.

2. Information We Collect

We may collect and process the following types of personal information:

  • your name;
  • business name, if applicable;
  • billing address;
  • delivery address;
  • email address;
  • telephone number;
  • order details;
  • payment information;
  • artwork, logos, images, text or design files you upload or send to us;
  • messages, emails or enquiries you send to us;
  • account login details, if you create an account;
  • loyalty club or rewards information, if applicable;
  • website usage information;
  • IP address, browser type, device information and cookie data.

We do not usually collect sensitive personal information unless you choose to provide it to us.

3. How We Collect Your Information

We may collect information when you:

  • place an order through our website;
  • create an account;
  • upload artwork or design files;
  • request a quote;
  • contact us by phone, email, form, live chat or social media;
  • sign up to marketing communications;
  • join or use a loyalty scheme;
  • leave a review;
  • browse or interact with our website;
  • accept or manage cookies.

4. How We Use Your Information

We use your personal information to:

  • process and fulfil your orders;
  • produce custom stickers, labels, decals, graphics and printed products;
  • check, prepare or amend artwork;
  • contact you about your order;
  • provide customer support;
  • arrange delivery;
  • process payments and refunds;
  • manage customer accounts;
  • manage loyalty points or rewards;
  • respond to enquiries, complaints or requests;
  • improve our website, products and services;
  • send marketing communications where permitted;
  • prevent fraud, misuse or security issues;
  • comply with legal, tax and accounting obligations.

5. Our Legal Basis for Processing

We only use your personal information where we have a lawful reason to do so.

Our legal bases may include:

Contract
We process your information where it is necessary to fulfil your order, provide our services or respond to a request before an order is placed.

Legal obligation
We may process and retain certain information to comply with legal, tax, accounting or regulatory requirements.

Legitimate interests
We may use information where it is necessary for our legitimate business interests, such as customer service, fraud prevention, website security, business administration and service improvement.

Consent
We may rely on your consent for certain activities, such as email marketing or non-essential cookies. You can withdraw your consent at any time.

6. Payment Information

Payments may be processed by third-party payment providers such as [PayPal / Stripe / Klarna / Worldpay / Other Provider].

We do not usually store full card details on our own systems. Payment providers process payment information securely in accordance with their own privacy policies and security standards.

7. Artwork, Logos and Uploaded Files

When you upload or send artwork, logos, photographs, text, designs or print files, we use these files to process your order and produce your goods.

We may also use supplied files to:

  • check print quality;
  • create proofs;
  • make requested amendments;
  • resolve order issues;
  • keep a record of what was ordered.

You are responsible for ensuring that you have permission to use any artwork, logos, photographs, text or designs supplied to us.

8. Marketing Communications

We may send you marketing emails about our products, offers, loyalty rewards, updates or services where you have consented or where the law allows us to do so.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

We will not sell your personal information to third parties for marketing purposes.

9. Sharing Your Information

We may share your personal information with trusted third parties where necessary to operate our business and provide our services.

This may include:

  • payment processors;
  • courier and delivery companies;
  • website hosting providers;
  • email and communication providers;
  • accounting and bookkeeping providers;
  • IT support providers;
  • marketing and analytics platforms;
  • review platforms;
  • professional advisers;
  • legal or regulatory authorities where required.

We only share information that is necessary for the relevant purpose.

10. Delivery Companies

To deliver your order, we may provide your name, delivery address, email address and telephone number to our courier or delivery partner.

This allows them to deliver your parcel, provide tracking updates and contact you if there is an issue with delivery.

11. Reviews and Testimonials

If you leave a review or testimonial, we may display your name, review content, star rating and any related product information on our website, social media or marketing materials.

If you would like a review removed or amended, please contact us.

12. Cookies and Website Tracking

Our website uses cookies and similar technologies to help the website work, improve user experience, analyse traffic and support marketing activity.

For more information, please see our Cookie Policy.

13. How Long We Keep Your Information

We keep personal information only for as long as necessary.

Order, transaction and accounting records may be retained for up to 6 years to meet tax, accounting and legal requirements.

Artwork, design files and order-related communications may be retained for a reasonable period so we can manage repeat orders, resolve disputes, handle queries or provide customer support.

Marketing data is kept until you unsubscribe or ask us to remove your details.

14. How We Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

This may include:

  • secure website connections;
  • password-protected systems;
  • restricted access to customer information;
  • trusted payment providers;
  • regular software updates;
  • security monitoring where appropriate.

However, no website or online service can be guaranteed to be completely secure.

15. International Transfers

Some of our service providers may process personal information outside the UK.

Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place, such as adequacy regulations, contractual protections or other lawful transfer mechanisms.

16. Your Rights

Under UK data protection law, you may have the right to:

  • access the personal information we hold about you;
  • ask us to correct inaccurate information;
  • ask us to delete your information;
  • ask us to restrict how we use your information;
  • object to certain types of processing;
  • request a copy of your information;
  • withdraw consent where processing is based on consent;
  • complain to the Information Commissioner’s Office.

Some rights may be limited where we need to keep information for legal, accounting, contractual or legitimate business reasons.

17. Contacting Us About Your Information

If you would like to exercise your data protection rights or ask a question about this Privacy Policy, please contact us:

Email: [Email Address]
Telephone: [Telephone Number]
Address: [Business Address]

18. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

This policy was last updated on: [Date]